Refund poilcy
Refund and cancellation policy
- If you change your mind after ordering, you can cancel your order no later than the same day or in any case of exchange, a return request must be submitted within 5 days after receipt and the shipping fee will be deducted.
- Shipping costs are deducted from the initial price of the item
1. The item must be in original purchased condition, including original product packaging, proof of purchase, warranty cards, cover, and all accessories.
2. All packaging must be unmarked and not deformed in any way. Any item you received must be returned with the bag
- You must send a photo of the returned or exchanged product to ensure that the product is in its initial condition without any defect.
- A photo of the returned or exchanged item must be sent, sealed and well packaged, to be handled by the shipping company, otherwise the shipping company will reject it.
-For return or exchange, we accept the product and conduct inspection within 5 working days. This inspection is conducted by our quality department to ensure that the product complies with the exchange or return policy through our quality department. The refund is then transferred to the customer, less shipping costs
Refunds will only be made through
Vodafone Cash or Insta Pay
- A 3% processing fee applies to canceled orders made through credit card - If your product matches the above conditions, please contact our customer service and they will guide you through the process of shipping the product back to us.
Please note that if the returned product does not meet the above conditions, it will be rejected and shipped back to you.
After approval by our after-sales department, you will be able to proceed to:
Replace the product or Cashback or bank transfer
1. What if I change my mind?
Please contact Customer Service to proceed with the return process (above conditions apply).
2. What if my product is defective (defective)?
Please contact customer service 01111350551
We will check the case to verify the defect and respond to you as soon as possible.
In any case, the return request must be executed within 5 days after delivery.
3. What if you sent me the wrong item?
We apologize for anything inappropriate. Please contact our customer service; We will guide you through the return process (conditions above apply).